Shangri La Review
Shangri La Casino is an online casino and sports betting facility. The site accepts customers from many countries, and have physical casinos in Armenia, Belarus, Latvia and Georgia.
Why Choose this casino?
- High-quality casino with over 500 games
- Live support 7 days a week
- The site can be used in English, Russian or German
- Range of bonuses that are updated regularly
- Does not have a mobile app
- The sportsbook is lacking somewhat
- The live casino is lacking somewhat
Shangri La Casino Review – Structure, Design and Navigation
The homepage of the Shangri La casino is relatively minimal. There is a menu on the top of the page which lists all of the different areas of the website, including their casino, live casino, sportsbook, help section, as well as a promotional page.
The rest of the homepage is taken up by some different advertisements for the website. Although this means that you do not get too much information about the quality of the site straight away, the layout still makes it easy to locate the casino or the sportsbook, to start betting.
If you click on the casino, live casino or the sportsbook, you taken to equally minimal pages. All of them have menus where the games are categorized, allowing users to identify what they are looking for quickly, or will enable them to browse the area if they are otherwise unsure.
How to Register at Shangri La
- Locate the red “Register” button at the top of the page.
- Fill in all of the required information.
- You can choose to tick the boxes at the bottom of the page, which offer to send you promotional information via text or email. You must tick the
- You then asked to confirm your registration. An email will be sent to you, and clicking on the link in that verifies your sign up.
- You can then make your first deposit, and start to play.
100% Welcome Casino Bonus
Players who are new to the Shangri La Casino can receive up to €1,000, spread out over their first three deposits if they opt into the welcome bonus.
When you make your first qualifying deposit (of €20 or more), Shangri La will match it 100%, up to the maximum value of €200. Then when you make your second deposit, Shangri La will match the value of this 75%, up to €300 (meaning you must deposit at least €400 if you want to receive the maximum bonus amount). Shangri La Casino will also match your third deposit by 50%, up to the total value of €500 (deposit at least €1,000 to get the full bonus).
Punters have three days to fulfil the wagering requirements of the promo, to claim any winnings:
- 1st deposit bonus needs to wager at least 40 times
- 2nd deposit bonus needs to wager at least 30 times
- 3rd deposit bonus needs to wager at least 20 times
The maximum amount that can win from this bonus is €5,000. €6 is the maximum stake that can be placed to contribute to wagering requirements. Anything above this will not count.
Shangri La Casino Section & Games
The casino retains a lot of the minimalist look from the homepage. Punters immediately greeted with a list of the latest casino games. Still, a menu at the top of the screen allows them to easily switch to table games, slots, jackpot games, video poker, or favourites. No matter what your preference is, the casino has a large selection to offer, all from high-quality providers.
The site allows users to separate games by brand/provider, so that they can easily find games from a brand they already know and love. The games can also be ordered alphabetically, and there is a search bar, to find something specific. The casino is easy to navigate and provides users with everything they might be looking for, logically.
Software Casino Providers
Shangri La Casino currently hosts games from 13 different providers:
- 1x2 Gaming
- ELK Studios
- NoLimit City
- Pragmatic Play
- Red Tiger Gaming
Clicking on a specific brand in the casino will give you a full list of their games, so you can easily see what they provide. Each brand does offer slightly different options, so users may want to browse the full list, to find something they know they will enjoy.
Shangri La Casino Mobile Version
Shangri La Casino has a mobile version of their website, that has been slightly reformatted to be compatible with phones and tablets. Shangri La has not done much to their mobile site except to make it easier to use on a smaller screen with touch capabilities, so the mobile site is very similar to its main site, making it easy for existing users to adapt. The homepage for the mobile site is just information on promotions, so punters must navigate around to find the casino or the sportsbook, which can be somewhat inconvenient on a mobile device, but this is perhaps the only downside.
The mobile version of the site can be accessed by any mobile device (phone or tablet) that has internet capabilities. It is compatible with all mobile software.
Shangri La Live Casino
The live casino is somewhat disappointing, especially considering the extensive regular casino that is offered by Shangri La. Their live casino offers baccarat, blackjack, poker, money wheel and some different roulette tables. These are all hosted by Authentic Gaming, with no other providers on offer. While there is certainly something for most people to enjoy, the limited opportunities contrast the vast range found in the casino.
Live Casino Bonuses
At the moment, there are currently no bonuses explicitly dedicated to users of the Shangri La live casino. The 100% casino welcome bonus and the 10% weekly casino bonus both state in their terms and conditions that the live casino is not part of the bonus wagering requirements, and cannot be used to win money from the bonus.
Live Casino Mobile App
At the moment, Shangri La Casino does not offer a mobile app for users. There is no app to download for either Android or iOS users. Players who want to access the site via a mobile device can still do so, but they must use the mobile version of the website.
Shangri La Sports
Shangri La has a sportsbook for those who are interested in betting on sporting events, and it includes 26 different sports. They also have a “Specials” section, where punters can place bets on significant political events, such as the U.S. presidential election.
Along the top of the section is a menu where bettors can select a sport they want to bet on (this list can also be found on the left-hand side of the page if you scroll down to “All Sports”). Clicking on a sport will give you a list of all of the countries where events are taking place, so you can easily locate the one that you are looking for.
There is also a list of the major leagues for popular sports (football, basketball, American football) for easy access. The betting markets are relatively extensive, allowing punters to bet on exactly what they want, to increase their chances of winning.
Overall, the sportsbook is easy to navigate and provides bettors with a variety of options that are comparable with other quality online sports betting sites.
100% Welcome Sports Bonus for New Players – Up to €100
There is also a welcome bonus for those who prefer to bet on sports, rather than play in the casino. Users can select the promotion from the drop-down menu when you are making your first deposit. Shangri La will match your initial deposit 100%, up to the maximum value of €100, essentially doubling the amount of money you have to play with. Once you have received your bonus, you then have seven days to wager it at least ten times.
- Your initial deposit must be €20 or higher, to qualify for the promotion
- To contribute to wagering requirements, stakes must place on bets with odds of 1.9 or greater
- The maximum amount that can win from this promotion is €5,000
- Bonus money must be used on pre-match bets, not live bets
- The bonus money must be wagered at least ten times in total within ten days, or else it will be considered void
Punters can access live betting from the sportsbook, by locating the “Live Sports” tab on the left-hand side of the page. Punters can look through the range of sports that are currently playing, and click on any of the icons to then see a list of all available games or matches.
Options are far more limited than pre-match betting, but punters can still bet on main markets. Just like the rest of the site, the live betting section of Shangri La Casino is simple and easy to navigate.
Shangri La Casino offers sports bettors a cash-out option, which allows you to exit a bet and collect winnings before the event has ended. If you are currently winning a bet, you can choose to exit early.
Your winnings will be paid out based on odds at that moment, regardless of the outcome of the bet. This feature is available on all single and multiple bets, placed either live or before the event started.
At the moment, Shangri La Casino does not offer live streaming services for any of their sporting events. They do provide a digital visualizer of what is happening during the event, but this only provides necessary information. While this may be helpful for live bettors, it lacks the entertaining aspect of a live stream, as well as a lot of other information that can use to place more successful live bets.
Shangri La Casino offers a range of payment methods, including bank cards, e-wallets, and bank transfers. Although not all of the deposit methods are available to withdraw money, there are still enough options that everyone should be able to find something convenient. All of the transactions done through Shangri La Casino (both deposits and withdrawals) are free, and there are no fees, regardless of the method used.
|Payment Method||Deposit Minimum||Deposit Maximum||Time for Deposit||Minimum Withdrawal||Withdrawal Maximum||Time for Withdrawal||Taxes|
|Visa||€20||€2,000||Instant||€30||€2,000||1-3 Business days||Free|
|Bank Wire Transfer||€10||€2,000||3-5 Business days||€20||€2,000||3-5 Business days||Free|
|MasterCard||€20||€2,000||1-3Business days||€30||€2,000||1-3 Business days||Free|
|Yandex Money||€20||€2,000||24 Hours||€30||€2,000||Variable||Free|
|Jeton Wallet||€20||€2,000||24 Hours||€30||€2,000||Instant||Free|
Security & Protection
In terms of responsible gaming, Shangri La Casino offers users information about maintaining safe habits and what to do (and who to contact) if you feel as though you have a problem.
There is an opportunity to set your financial limits, to restrict how much you can deposit over a certain period, and therefore how much you can play. That can be done by contacting customer service.
Like many other online casinos, Shangri La has an affiliate program. People who sign up to affiliate can earn up to 40% of the earnings of anyone that they refer to the site. Shangri La promises on-time payments for all of their affiliates, as well as updated continuously marketing tools and a team that will work closely with you to draw in new users. The site states that they understand the value of their affiliate partners, and want you to succeed, for mutual benefit, resulting in a high level of customer service whenever you need it.
How do I verify my identity in Shangri LA casino?
You will ask to provide proof of your identity and proof of your address. You can do this by sending in a photo of your driver’s license or other government-issued IDs, such as a passport, that has your full name and photograph. To prove your address, you must show a photo of a recent bank statement or bill, that contains your full name and address.
How do I verify my payment method in Shangri LA?
You may ask for a one-off verification for payment methods that you use on your account, and this process will differ slightly depending on the type of payment used. If you are using a credit or debit card, you must show a bank statement associated with the card, that also has your name on it, and photos of the front and the back of the card. If you are using an e-wallet, you must provide a screenshot of your account page. If you are using bank transfers, you must send a bank statement, or a credit/debit card statement associated with the account, with your name on it.
What currencies does Shangri La Casino accept?
At the moment, they only accept EUR.
Is Shangri La Casino licensed?
Yes, the casino holds a license from the Malta Gaming Authority.
Does the site offer a mobile app?
No, there is currently no app for either Android or iOS users.
Does the site offer any no-deposit promotions?
Yes, the site is currently offering a no-deposit bonus. Punters may receive a notification via SMS or email that they have received the offer, which is 25 free spins on the Starburst game.
Does the Shangri La Casino also have a sportsbook?
Yes, the casino also provides a sportsbook for users.
About Shangri La Casino
Shangri La Casino began operating as an online casino in 2017, but it is part of a greater, brick-and-mortar based casino chain that began in Germany in 1992. The company now has physical casinos in Latvia, Germany, Belarus, Georgia and Armenia, and the online bookmaker accepts customers from all over the globe. Although the brand originated in Armenia, the online site operated by a Maltese company, InterStorm.
It does appear as though Shangri La Casino do put effort into ensuring that their customers are satisfied and that there are no major issues or problems. There is no evidence online from other customer reviews to suggest any previous negative experiences.
- Email: firstname.lastname@example.org
- Telephone: Not available on the website
- Live Chat: Yes. Customer support staff are open 7 days a week, from 12:00 pm to 12:00 am, GMT. The live chat also offered in four languages, not just English.
Final Verdict & Casino Rating
Overall, Shangri La Casino is an excellent choice for punters who are seeking out a great online casino. They offer a wide range of games from some high-quality providers, and there are frequently-updated promotions to benefit from.
The online casino appears to lean on the experience they have gained from running brick-and-mortar casinos throughout Europe and used this to create an online casino that represents their level of expertise.
Although the casino appears above average compared to other online casinos, the same cannot be said for the live casino and the sportsbook. They provide fewer opportunities for bettors compared to other online competitors, and few bonuses cater to customers with these interests.
The site also currently does not have a mobile app, which many users might find inconvenient, although the mobile site is still available for phone and tablet users.
Overall, this is an excellent option for those who are interested in solely online casino games. Still, punters who prefer live casinos or sportsbooks may want to look elsewhere for better content.
Final score: 4.5/5