Bookmakers – When Can I Get a Refund?
If you’ve ever requested a refund, then you’ll know that there are usually conditions attached. Companies providing goods and services tend to have their own policies in place to manage refund requests. In the online gambling arena, it’s a tad bit more complicated than pitching up at a store with a receipt, damaged goods in tow.
That’s not to say gambling sites and bookmakers don’t entertain requests of this kind. However, due to the nature of the industry, they’re understandably strict with handing out refunds. Of course, if you have a bona fide reason that’s in line with their policy, then they’re usually happy to oblige.
Bookies also know that sports, much like gambling, is somewhat unpredictable. Things happen, schedules change, and unanticipated events occur. These are typical elements of sports betting. That’s why knowing when you can get a refund is crucial.
At many top-notch bookmakers, you can wager on a wide selection of sports including betting on football, rugby, tennis and horse racing. Live or in-play betting are other popular attractions. Some sportsbooks even have a casino section with slots and table games.
There’s a bookmaker to cater to just about every kind of punter out there. What happens if you hit a snag, though – can you get a refund?
In this article, we’ll explore some of the possible circumstances, general information and when you could be offered a refund. We’ll also take a look at the difference between a refund and a cash-out, what it is and how to use it.
You Won’t Get a Refund at an Illegitimate Bookie
It might go without saying. If you’ve found yourself at a bookmaker with a not-so-sterling reputation, then you may as well kiss any chance of a refund goodbye.
Unfortunately, there are plenty of scams or fake gambling websites. That’s why a blacklist exists (which you can find also in our ‘Bookmakers’ section).
To ensure that you’re even vaguely eligible for a refund, first, make 100% sure that you’re using a credible and legitimate bookmaker. Here’s a quick list of crucial aspects you’ll find at any trustworthy bookmaker:
- Licenced by a regulatory authority in your jurisdiction such as the UK Gambling Commission, the European Gaming and Betting Association, the Swedish Gambling Authority, Gibraltar Betting & Gaming Association etc., with information about these authorities being readily available on the website in question.
- Seals of approval like Verisign, International Betting Integrity Association (IBIA), Independent Betting Adjudication Service (IBAS) etc.
- Affiliations to Responsible Gambling authorities like GamStop, GamCare, etc.
- Security measures detailing how the site protects your sensitive information.
Apart from the above, reliable and licensed bookmakers also have a good reputation with the online gambling community. Make sure that you do your homework, research your bookmaker and ensure its legitimacy before creating an account.
When Can I Get a Refund at Bookmaker’s Casino?
Some bookmakers also have a casino offering. If sports aren’t your only hobby, then you can find one that has casino slots, table and even live dealer games. You can usually try your hand at poker, blackjack, roulette or baccarat, while still placing wagers at these kinds of sportsbooks.
Of course, what’s available and the quality of the games depends on what bookmaker you’re using. This is why it’s crucial that you only sign up with a reputable one.
State-of-the-art software is synonymous with top-class bookmakers. However, just like human error, sometimes things go awry. How does this affect your game, your winnings and your pocket? Do you get a refund?
Well, generally speaking, refunds are a measure of last resort. Bookmakers, just like other companies, don’t particularly enjoy issuing refunds because it means that they lose money at the end of the day. Most bookmakers have stringent rules in place for this reason.
Each gambling site has its own refund policy.
For the casino section, these could include one of the following:
With online gambling comes a certain level of reliance upon technology. Malfunctions aren’t a likely occurrence, but they can happen. In such an event, it’s standard procedure to void all pays and plays. Unfortunately, it’s usually in the fine print, so you won’t get a refund. Luckily, this doesn’t happen often, though, so it’s not something you should worry about too much.
You don’t necessarily get a refund when a casino game disconnects. Instead, when logging back into your account, you’ll usually receive a notification about your game. Either the operator reloads it, and you continue where you left off, or it settles your wager automatically.
When you’re disconnected while playing video poker, you can’t rejoin and play your hand out because it’s a live, interactive type of game. However, if you had a winning hand, then you’ll usually still get your profits. In this instance, most bookmakers credit your account automatically.Nonetheless, it’s still best to read up on the terms and conditions as each operator differs.
Being disconnected in the middle of a live dealer game won’t typically get you a refund either. Most of the time, you’re allowed to complete your round once you’ve logged in again, albeit on a non-live version. Once you’ve played out your hand, you’ll then usually receive your winnings, if any, so a refund isn’t necessary in this case.
Other Casino Game Disconnections
At some operators when a game disconnects, you’ll have a specified amount of time to reconnect; failing that, you’ll lose your stake. However, you’ll find the precise details of these rules on your bookmaker’s website. Make sure that you understand what a refund entails and whether you’re eligible for one.
Poker Tournament Refunds
A successful poker tournament depends on various factors, which means that things can go wrong too. Sometimes, this results in cancellation or interruption. Although it doesn’t happen all too often, many operators have rules to dictate whether you can get a refund and, if so, under what circumstances.
If you’re “interrupted” during a poker tournament, then you’ll usually receive a refund of your buy-in plus your joining fee. However, these are dependent on specific conditions for each type of tournament.
Similarly, when you leave before the table begins to play during a single-table tournament, then some operators allow you to get a refund of your buy-in and entrance fees.
However, the rules are generally different for multi-table tournaments, so you might not be able to get a refund after registration – unless the online casino cancels the tournament. Always familiarise yourself with T’s and C’s beforehand so you’ll know what to expect.
When Can I Get a Refund at a Bookmaker’s Sports Section?
In sports betting, unpredictability is a central component of punting and comes with the territory. Games get cancelled, the unforeseen happens and matches are postponed. Each sport, and therefore betting market, has its own set of rules that might affect your eligibility for a refund. Most of the time you’ll find a comprehensive list of rules on your bookmaker’s website for this reason.
Postponed or Cancelled Sports Events, Tournaments & Leagues
In the event of a postponement or cancellation, a bookie gathers relevant information before determining how to settle your bet. If it ends up being voided, you’ll usually get an automatic refund. This typically applies to all outright betting markets. However, keep in mind that your bookie might do things differently.
In most cases, bookmakers refund all bets placed when an event changes venue. This is because playing a game away or at home affects the overall performance of a team, which in turn affects a game’s outcome.
A void settlement can occur for a myriad of reasons. These include cancelled or postponed events. When this happens, a bookmaker usually returns your stake automatically.
If you’re not sure why your bet became void, you can have a look at your history or contact customer support. However, remember that each bookmaker has its own way of doing things, so double-check the process for voided bets in advance.
Asian Handicap Refunds
This kind of wager is popular among footie fans, with a variety of Asian lines on selected fixtures, so it’s worthy of a quick mention. You could get a refund under specific conditions. To find out, you’ll need to read through the rules or contact a customer support agent.
Refunds on Multiples & Singles
In the event that one of your single selections doesn’t participate, and is therefore deemed void, you’ll usually get a refund. On multiples, most bookmakers settle your wager on the remaining selection(s) when one doesn’t participate.
Request a Refund
If you don’t ask, the answer is always no. While your bookmaker is sure to have strict rules on refunds, the chances are that they’re also not unreasonable. Perhaps you’re unsure as to why you didn’t receive a refund or maybe you’d like to understand the reasons better.
It doesn’t hurt to ask for a refund either, as long as your request is legitimate.
Reach out and find out. Most bookmakers have a live chat feature to connect you to an agent directly. If that isn’t the case, you can generally email or phone customer support.
What is Cash Out and How Do I Use It?
Cash-out is a feature offered by various bookmakers on selected bets. It gives you greater control over your wager by allowing you the option to cash out a bet before an event has finished. You can cash out, either entirely or partially, leaving a portion of your stake in the running. This feature can help you to ensure a profit or negate a loss, depending on the event in question.
If a game is going well, but you’re afraid the opponent is inching too close to stealing the win, then you can use the cash-out feature to get your winnings plus your initial stake. On the flip side, when you can see that a game is going under, you can cash out your bet before losing entirely.
The cash-out amount on offer, much like live odds, is adjusted as an event plays out. It isn’t available throughout the entire duration of a game. Obviously, if you cash out while the odds are still in your favour, then the amount offered will be higher. Likewise, cashing out of a losing game means that you’ll end up with a lower amount, but that’s still better than losing your bet completely.
This feature is typically available for a range of sports including football, cricket and horse racing. Various pre-match, in-play, multiples, singles and accumulator bets can have the cash-out option.
However, not all sportsbooks have this function, so make sure that you know whether your bookie has cash-out available, and if so, its limitations and any other rules. For that purpose, we made a list of online bookmakers with a cash-out option. If you see your bookie there, everything is fine.
The Final Word
Bookmakers deal with various eventualities in the sports betting and online casino industry. Refunds are one of these. From poker to football, there are some situations in which you’re eligible for a refund. For specifics, it’s best to read up on the T’s and C’s, though.
Moreover, most refunds are automatic depending on the sportsbook you use, but even then, one could always slip through the cracks. If you truly feel like this is the case, then you can take the matter up with your bookie. You’ll never know if you don’t try, right?
Just remember the difference between a cash-out and a refund. The former is a fantastic tool available at some bookmakers, while the latter is something that all service providers must account for. When in doubt, contact customer support to see if you can get a refund.